Delivery
How long will my delivery take?
On average, orders are taking a minimum of 2-3 working days to be delivered from the time of placing the order. Our customer service team is happy to check any products specifically; please open a Live Chat with us or send us an email at cs@tapron.ie.
Any specific, or exceptional, delivery requirements should be agreed with us at the time of purchase and confirmed by email. If you fail to take delivery of the Goods or if you fail to give us adequate delivery instructions on the date agreed for delivery, then we reserve the right to charge you the subsequent delivery charges.
We recommend that you not confirm the start date for installation with your installer until you have received and checked your delivery. If you do not check if your delivery is correct before installation starts, Tapron Ireland will not accept liability for any additional costs that you incur while any product issues are resolved.
The date of delivery specified by us is an estimate only. Time for delivery shall not be the essence of the contract, and while every reasonable effort will be made to comply with such dates, compliance is not guaranteed. The Buyer shall have no right to damages or to cancel the order for failure for any cause to meet any delivery date stated. Risk of damage to or loss of the Goods shall pass to you when we deliver to your agreed delivery address.
How much does delivery cost?
Small items are shipped via FedEx or DPD Ireland and are charged at €19.99. Bulky items such as radiators are shipped via FedEx or DPD Ireland will show the shipping charges at the check out when details of the address are given. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
Please notify us of by email of any transit damage within 48 hours of receipt. This does not affect your statutory rights about manufacturing defects and faults.
Returns of unwanted items
For unwanted items, we offer 30 days for a refund. Please note that there are a few items we are unable to take back, including some special taps and showers, shower trays, toilet seats that have been opened.
See our full returns policy.
